Podcasts

Creating a Better Client Experience

Client expectations are changing rapidly, and not just in terms of the services they expect; in this podcast, Sarah Johnson Dobek explains how firms need to improve the client experience they offer. Listen here

 

 

 

Learning to Talk to Your Clients About Fees

Accountants too often shoot themselves in the foot when it comes to talking to clients about fees, and Inovautus Consulting’s Sarah Johnson Dobek encourages them not to be afraid to stand up for themselves and their value to make these conversations less awkward. Listen here